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At AprilChic, we want you to be completely satisfied with your purchase. If you find that your order doesn’t meet your expectations, we offer a hassle-free return process to ensure your peace of mind. Please take a moment to familiarize yourself with our return policy:
1. Returns Within 7 Days:
We accept returns within 7 days from the date of delivery. If you discover an issue with your order, please initiate the return process promptly.
2. Pre-Return Requirements:
Before initiating a return, we kindly request that you:
- Capture clear images of the product(s) you intend to return using your smartphone.
- Describe the reason for your return in a brief message, including any relevant details or concerns.
3. Contact Us :
Once you’ve prepared the necessary information, please send it to us via email at [email protected]. Our customer support team will guide you through the return process and provide you with further instructions.
4. Return Confirmation :
Upon receiving your return request, we will review the provided information. We aim to respond promptly and provide you with a return confirmation.
5. Return Shipping :
After receiving confirmation, you may proceed with the return shipment as directed by our team. Please ensure that the product is securely packaged to prevent any damage during transit.
6. Inspection and Refund :
Upon receiving the returned product, our team will inspect it to ensure it meets our return criteria. Once approved, we will process your refund in a timely manner. The refund will be issued using the original payment method.
PLEASE NOTE THE FOLLOWING IMPORTANT DETAILS:
- All returned products must be in their original condition, including any tags, labels, or packaging.
- We reserve the right to refuse returns that do not comply with our policy.
- Shipping and handling charges, as well as any taxes, are non-refundable.
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Contact Us: If you have any questions or require further assistance regarding our return policy, please don’t hesitate to contact us at [email protected]. Your satisfaction is our top priority, and we are here to assist you throughout the process.
Thank you for shopping with AprilChic. We appreciate your trust in us and look forward to serving you again soon.